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May 04, 2024
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2015-2016 College Catalog [ARCHIVED CATALOG]
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HVC 21311 Customer Relations(0.2 cr.) (F,W,S) Presents the importance of establishing good relations with customers and provides guidance on how to achieve that goal. Focuses on ways for a technician to make a good first impression and describes how to communicate in a positive manner with customers. The elements of a service call and dealing with different types of problem customers are also covered.
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