AUT 20402 Intro to Auto Service Management

(2 cr.) Lecture-Lab: (2-0)
(F)
This course is a study of facility licensing and management, with coverage of customer relations, promotional techniques, ethics, sexual harassment issues, job-seeking skills, and the laws of the State of Michigan as they apply to the automotive repair industry. The subjects of warranty processing, expense control, productivity, and time labor standards are defined and studied. Employee compensation and incentives, along with job opportunities and classifications, are also discussed and identified.